Director of Information Technology

Printer-friendly version

Location: Headquarters, Washington, DC
Department: Chief Operations Office Department 
Supervisor: Vice President, Information Services and CIO

BASIC SUMMARY:

Under the general direction of the VP, Information Services and CIO, the Director of Information Technology is responsible for planning, organizing and directing the information technology, communications and information services needs of the organization.  In addition, the incumbent is responsible for the management of staff, contractors, suppliers, and consultants who provide technical services and support to the organization in the headquarters office and field offices. 

The incumbent is responsible for the stability, performance and security of the networked systems and applications for all staff and consultants, including the field offices and remote staff, and headquarters staff on travel. The Director will oversee the development and acquisition of new software and hardware as well as the modification and enhancement of existing systems and oversee support/maintenance on these systems.  S/he will also oversee staff responsible for tier 1 PC user support as well as the system engineering support functions for server applications, digital properties, network, and telecommunications systems.

The incumbent may also be responsible for the research and development of recommendations to the VP of the organization’s overall information systems business needs.  S/he supports the VP in coordinating organization-wide information systems planning and ensures that mid- to long-term plans are prioritized and consistent with resource constraints.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Hands on technical manager capable of helping the IT team trouble shoot wide ranging technology issues and provide clear direction on solutions.
  • Establishes and maintains written policies and procedures for the acquisition, development, and implementation of new systems and the modification of existing systems.
  • Establishes organization-wide standards for hardware, software, and local area networks.
  • Establishes and maintains “general use” policies for staff.
  • Oversees user account management; activation and close out procedures.
  • Provides technical assistance to staff members. Provides training as needed for all users to ensure the productive use of existing and new systems.
  • Manages disaster recovery/business continuity planning for DOW data and IT properties; develops and maintains routine backup and recovery test plans Oversees vendors performing specialized technical tasks.
  • Ensures software development projects are delivered on schedule and within budget and that they meet organizational and technical requirements.
  • Ensures overall coordination and collaboration for all departments of the organization and field offices for any new systems planning or governance issues
  • Oversees the operations of organization-wide computer systems and business applications, ensuring adequate security for the organization’s critical databases.  
  • With VP, works to establish strategic relationships with key IT suppliers, consultants, and colleague organizations.
  • Develops and ensures the integrity of the IT infrastructure and architecture through a thorough review of requests for hardware and software.   With VP, makes decisions regarding outsourcing vs. in-house provisioning of IT services and skills; makes other recommendations, as appropriate, on alternative system options.  
  • Evaluates software and makes recommendations to ensure compatibility and effectiveness.

Staff and Process Management:

  • Leads the development of the annual IT budget and manages these budget resources throughout the year.   
  • Ensures communication of duties and responsibilities to direct reports and monitor performance. Provide regular coaching and counseling. Identify training needs.
  • Develops short- and long-range operating objectives, any organizational structure changes or new staffing requirements.
  • Assist staff in managing competing priorities.
  • Perform all other related duties as assigned.

SKILLS:

  • Proficient with TCP/IP network administration, management of Internet information services as well as Internet security issues.
  • Requires varying familiarity with these programs, devices or similar enterprise wide managed services packages or office tools:  
  • Strong Network management skills.
  • Strong MS Windows active directory skills.
  • Proficiency with VMware, EMC SANs and Dell blade systems.
  • Proficiency with CISCO ASA devices.
  • Proficiency with DNS
  • Experience with Web Hosting services, vendors
  • Experience with Backup Exec
  • Familiarity with Apache and Linux.
  • Familiarity with CISCO VoIP systems.
  • Strong business orientation and acumen, demonstrated ability to use IT to solve business issues while also managing costs and risks.  
  • Dedication to a customer service orientation, demonstrated ability to listen to customer needs and gather critical business requirements to propose meaningful IT business solutions.
  • Strong analytical and project management skills; must be able to develop program plans.
  • Demonstrated ability to work independently and under pressure, with the ability to prioritize tasks to meet project deadlines.   
  • Ability to communicate with and understand the needs of non-technical internal clients.
  • Ability to create and manage documented processes and procedures.

QUALIFICATIONS:

  • Education:  Bachelor’s (B.A./B.S.) degree or equivalent in information systems, computer sciences, business, or related discipline.
  • Experience:  7-10+ years of progressively responsible broad IT management experience, with specific experience in a non-profit organization a plus.  Demonstrated management experience supporting technical staff.  Demonstrated experience in managing all aspects of technology, including infrastructure support, software development, telecommunications, system maintenance, and Web services.   Demonstrated experience with Microsoft LAN/VLAN, PCs, Apple and Unix system administration.  Track record of successfully conceptualizing, launching and delivering multiple projects on time and within budget.  
  • Certification: MCSE preferred
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

PHYSICAL DEMANDS:

  • While performing the duties of this job, the employee is regularly required to use a computer and communicate with others while doing so.

WORK ENVIRONMENT:

  • General office working conditions, the noise level in the work environment is usually quiet.

HOW TO APPLY

Interested applicants please reference Director of Information Technology position in your subject line and submit a letter of interest, along with your resume and salary history to us via e-mail at: HR@defenders.org

It is the policy of Defenders of Wildlife to provide equal employment opportunity to all qualified individuals without regard to their race, color, religion, national origin, sex, age, disability, or any other characteristic protected by law, in all personnel actions.

All employees are required to satisfactorily perform the essential duties and responsibilities of their positions. The essential duties and responsibilities listed above are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.